Find the right next step
Troubleshoot common autofetch problems
Start with the visible status and error code, then check the smallest relevant part of the workflow.
Client offline
Check whether the process is running, the version is current and the device can reach the portal.
Open guide →Download waiting
Check client assignment, schedule and whether the content is actually available.
Open guide →Media-library episode missing
Review the title, exclusions, quality and counter settings.
Open guide →IRC or XDCC error
Identify whether the problem concerns the network, channel, bot, queue or transfer.
Open guide →Before contacting support
- Record the visible error code and approximate time.
- Retry only after understanding whether the condition can change.
- Remove passwords, tokens, private URLs and personal data from logs.
- Describe what you expected and what actually happened.